Credit Card Processing
Credit Card Purchases for donations and media are processed by Compass-360 Association (compass-360.org)
Ticket purchases are processed by the Washington Center for the Performing Arts (washingtoncenter.org)
All purchases are encrypted and secure
Additional information for donations and purchases made through this website (not tickets):
Revised: January 1, 2017
Please read this Policy to learn more about the ways in which we collect and use your information. If we make any material changes to this Policy, we will notify you in accordance with the process described in the “Revisions or Changes” section of this Policy, below. By using our Sites, you consent to our collection, use, and disclosure of your information as described in this Policy.
This Policy is not exclusive. In particular, if you use our Compass-360 constituent management software as a service, the data that you submit as you use Compass-360 will be further governed by the applicable user agreement and as required by law.
For the purposes of this Policy, when we refer to “you,” we mean any visitor to one of our Sites.
Collection of Personal Information
What We Collect. In some situations you may provide us with your personally identifiable information, which could include your name, telephone number, email address, organization, credit card or other payment information, and any other information we collect about you that by itself is not personally identifiable information but if combined with personally identifiable information could be used to personally identify you.
You may provide us with personally identifiable information when you use a Site to request more information from us, to request to be contacted by us, or to make a donation or other payment.
We may use your email and other addresses and contact information for customer support, required notifications, product and policy updates, and sales and marketing purposes, and we may use your credit card or other payment information to process any donations or payments you make, but we will not use this information for anything else not described in this Policy.
If you provide contact information for an individual through a refer-a-friend feature on a Site, we will store that information for purposes of sending a one-time email inviting them to visit one or more the Sites.
Information We Automatically Collect. When you access our Sites whether by computer, mobile phone or other device, we automatically collect certain information about your use of our Sites (this information may include without limitation: geographical location and IDs of your computer, mobile or other device; bandwidth used; system and connection performance; browser type and version; operating system; referral source; length of visit; page views; IP address or other unique identifier for your computer, mobile phone or other device; and your mobile carrier) using technologies such as cookies and web beacons.
Data Integrity and Security. We use reasonable and diligent efforts to maintain accurate information on our customers, and have adopted and implemented reasonable industry standard security procedures to protect any such information collected. We constantly monitor our systems, which are protected using industry-standard security measures. Although the Association will use reasonable efforts to secure network communications and our Sites, we cannot guarantee that credit card or other personal information submitted to, maintained on, or transmitted from our systems will be completely secure.
Access to Your Information; Updating Your Information. You may (i) access any of your personally identifiable information that we collect and maintain, or (ii) correct, update or delete your personally identifiable information maintained by us, in each case by contacting us by telephone or mail using the contact information provided below. We will try and respond to your request promptly and in all cases within 30 days. To protect your privacy and security, we reserve the right to take reasonable steps to verify your identity prior to granting access to or processing changes or corrections to such information. Except as otherwise provided in this paragraph, we may retain your personal information indefinitely. We may also retain and use such information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How We Use Personal Information
General. The Association may use personally identifiable information to: respond to your inquiries, and/or address other requests or questions; contact you regarding the Association and/or Compass-360; send you information and updates related to the Association and/or Compass-360 that we think may be of interest to you; process donations or other payments; and email messages containing company news, product or service information. We may also use information collected through our Sites for research regarding the effectiveness of the Sites and related marketing, advertising and sales efforts. We may disclose your personally identifiable information (i) to the extent required by law or if we have a good-faith belief that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, or private parties, including but not limited to: in response to subpoenas, search warrants, or court orders; (ii) if we sell or transfer all or a portion of the Association’s interests, assets, or both, or in connection with a corporate merger, consolidation, restructuring, or other company change, or (iii) as otherwise disclosed in the terms and conditions of any other agreement with you.
Email. We may communicate with you through email using your personal contact information on file in our systems to inform you of new products or industry news or information about the Association and/or Compass-360.
Disclosures to Third Parties - General. We may disclose information collected from you to our independent contractors and business partners who have agreed to (i) hold this information in confidence and (ii) not use it for any purpose except to carry out the services they are providing for the Association. Such contractors and business partners may include those hosting Compass-360 or other data or services; managing Compass-360; processing credit card or other payments; sending donation and payment receipts; collecting delinquent accounts; assisting with marketing and promotions; and enabling us to send you email.
We may also disclose information collected from you to one or more trusted partners for the purpose of such partner(s) providing assistance to you in your use of Compass-360 and for the purpose of marketing complementary or value-add products and services to you. In each case such trusted partner will have agreed to (i) hold this information in confidence, and (ii) not use it for any purpose except for the purposes described above.
Refer-a-Friend. As stated above, if you provide contact information for an individual through a refer-a-friend feature on a Site, we will store that information for purposes of sending a one-time email inviting them to visit one or more the Sites.
Disclosures of Aggregate Information. The Association may also disclose aggregate, anonymous data based on information collected from the Site and users of Compass-360. Should a sale or other transfer of the Association’s assets or operations ever occur, collected user information may be transferred along with the sale but the information will be subject this Policy. In the event of any significant changes to the manner in which your information is handled, we would notify you by a prominent notice on the Sites or by email.
Other General Policies Relating to Privacy
Disclosures by Children. We believe that protecting the privacy of the very young is especially important and for that reason we will never collect or maintain information on our Sites from those we actually know are under the age of 13, and no part of our Sites is structured to attract anyone under 13.
Third Party Sites. Our Sites may contain links to third party websites. Please note that the privacy and other policies of any such third party website may differ materially from this Policy. We strongly recommend that you review the privacy policies of any such third party prior to submitting personally identifiable information. The Association has no control over and is not responsible for the information practices of other websites, including those to which we may link and those which may link to us.
Use of Widgets. We may provide widgets on our Sites that make it possible to share information on third-party platforms. These widgets do not store your personally identifiable information. Our Sites may also include social media features, such as the Facebook® or Twitter® button and similar widgets and interactive mini-programs that run on our Sites (each, a “Feature”). To the extent we use these Features, they may collect your IP address, which page you are visiting on our Sites, and may set a cookie to enable the Feature to function properly. Social media Features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these Features are governed by the privacy statement of the company providing the Feature or widget.
Web Beacons. We may use web beacons to access cookies and count users who visit our Sites or open our HTML-formatted email messages. Web beacons are single-pixel graphic files with a unique identifier, similar to cookies. Web beacons are embedded invisibly on web pages and emails and are stored on a user’s hard drive. You may be able to modify your browser settings or add a browser extension to control web beacons.
Use of Testimonials. We may select and post testimonials or reviews on Compass-360, which may contain personally identifiable information such as your name and/or the city, state, or country in which you live. We will obtain your consent prior to posting any testimonial or review with your name. If you post such content, it will be available to other users of the Site on which the testimonial is posted. Your posting may also become public and we cannot prevent such information from being used in a manner that may violate this Policy or the law. If you would like us to remove or delete your name or testimonial from our Sites, you may contact the Association using the information in the “How to Contact Us” section of this Policy. Note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of our Sites for a period of time.
Revisions or Changes. The Association reserves the right to change this Policy and other policies prospectively at any time, subject to applicable laws and regulations, by posting a revised Policy on the Sites.
Opting Out. You may opt out of having your personally identifiable information shared with third parties for reasons other than for the express purpose of delivering the purchased product or service requested and except as required by law. To do this, you may contact our Privacy Officer using the information in the “How to Contact Us” section of this Policy. You may opt out of receiving future promotional/marketing messages from us by contacting our Privacy Officer as described above or by clicking the “Unsubscribe” link found in our email messages. Please note that if you opt out of promotional/marketing messages, you may continue to receive certain communications from us, such as administrative and services announcements and/or messages about your account/profile.
How To Contact Us. If you have any questions or concerns about this Policy or the way your information is being used by the Association, or should you wish to contact us for any other reason described in this Policy, you can contact us (i) by email directed to or (ii) by mail addressed to Compass-360 Association, 1770 South Randall Road, Suite A319, Geneva, IL 60134.
Effective Date of Policy. This Policy was last updated as of the last date set forth above. If you would like to see an earlier version of this Policy, please contact us using one of the methods set forth above and specify the applicable date or time period for the prior Policy version requested.